Frequently Asked Questions
Do you only supply gifts for babies?
The core of our service is sourcing little gifts for little people, it really is our passion! However, we do offer a little something for mum too, because we all know she deserves it. At this stage we do not supply gifts for men or children aged 5+ years.
Do the prices listed include shipping and wrapping?
Your little gift will be sent in a beautiful complementary gift box – this is part of our service and we do not charge you for it. Shipping is a flat rate of $9.95 anywhere in Australia.
Do you only deliver gifts within Australia?
Yes, at this stage we only deliver gifts within Australia. However – if you happen to be travelling abroad, you can still access Little Gifts from anywhere in the world and send your gift back home – avoiding expensive and slow international delivery services.
When will my gift be delivered?
We send our gifts with the courier company Sendle – Australia's first 100% carbon neutral delivery service and a certified B Corporation.
We are based in Sydney and while our delivery times are not 100% guaranteed, below is a guide to delivery speeds. If you include your email address in the order form, you will automatically be sent a link to tracking. Delivery times are an estimate only.
- Central Coast, Newcastle, and within Sydney: same day or next day
- Adelaide, Albury, Brisbane, Canberra, Gold Coast, Melbourne, Northern Rivers, Toowoomba, Wollongong: 1 to 2 business days:
- Bendigo, Bundaberg, Geelong, Mackay, Maryborough, Rockhampton, Sunshine Coast, Port Macquarie: 2 to 3 business days:
- Cairns, Darwin, Hobart, Perth, Townsville: 3 to 12 business days
Please note we do not deliver to P.O. Boxes, locked bags or parcel lockers.
What happens after I place my order?
Once you have paid, a confirmation email will be sent to your email address. Please make sure that it isn’t in your spam folder!
Your gift will be placed into our beautiful bespoke gift box. We send you a confirmation email before the gift is sent, so you know exactly what it looks like before it leaves us.
Can I send myself a gift?
Absolutely, self-gifting is encouraged at Little Gifts! If you see something on our website that you’d love for your little one (or yourself), there’s no reason why you can’t order something. Simply enter your own name and address details under "Shipping Details" and your package will be sent to your home. This is also a great option if you prefer to give a gift in person but don't have the time for shopping and gift wrapping.
Can I choose a specific time I want the gift to arrive?
Unfortunately we are not able to guarantee delivery at a specific time of the day. If your gift arrives and no one is home, we’ll leave it at, or near, the door if it is deemed safe to do so.
What happens if no one is home when the gift is delivered?
As we cannot guarantee a specific delivery time, often no one is home when a gift arrives. Gifts will only be left unattended at the delivery address when the delivery provider deems it safe to do so.
Can I choose a specific day I want the gift to arrive?
Unfortunately we don't offer this option at the moment, but if it's really important to you please email email@example.com when you place your oder and we will do our best to make it happen for you.
Can I send gifts on the weekend?
Unfortunately gift deliveries are not made on weekends or public holidays. Public holidays vary according to each state where the gift is to be sent.
What if my recipient never receives their gift?
We hope this doesn’t happen, but in the unfortunate event it does please get in touch by emailing firstname.lastname@example.org as soon as possible and we will find a solution for you.